Do you have excellent service skills, good knowledge of project management and want a chance to define the customer success strategy at one of Scandinavia's fastest growing SaaS companies??
Forecast is looking for a Customer Success Manager (CSM). Your call in life is to make clients happy and successful, and know that scale - in the SaaS world - is key. You therefore play all instruments in the band of success, and love both doing webinars, 1:1 online training sessions, ideas for blog posts, and online support. Quite frankly, you believe that customer success is much more than old-school reactive support - in fact it’s the heart of a successful SaaS company.
You’ll be responsible for delivering on the promised value of Forecast to customers as soon as possible. In order to succeed in this role, you need to have a positive and problem-solving mindset. You probably have, or are, willing to learn specific domain knowledge and ideally have an interest in Project and Resource Management in Digital Production Organizations - such as IT consultancies, digital agencies and enterprise companies.
As the CSM, you’ll work full-time and be responsible for developing customer relationships that promote retention and loyalty. The job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The job both consist of daily tasks and process ownership, and it is therefore required that you’re able to see the big picture and work together with product, sales, and marketing to ensure customer success.
What we offer: